View Plan Details
See your active plan, coverage tier, deductible progress, and renewal dates — all in one convenient place.
Welcome to Your
Member Portal
Everything you need to manage your plan, in one place — your ID cards, claims, benefits, payments, and plan details, available anytime, anywhere. Log in once and it's all at your fingertips.
24/7 Access
Manage your plan anytime, from any device — your coverage details are always at your fingertips.
Time-Saving
Skip the long phone calls — download your ID card, check a claim, or update a payment in seconds.
Transparency
Clear, accessible details about your benefits, deductible progress, and coverage — no surprises.
Secure & Private
Your health and payment information stays protected behind your secure member login.
Manage Your Plan, Anytime,
Anywhere
Solo delivers comprehensive major medical coverage with nationwide access and real financial protection — backed by tools that make managing your plan effortless.
1.
2.
Track Claims
Check claim status in real time, with clear updates on what the plan paid and what you owe.
3.
Find Care & Providers
Search for doctors, hospitals, and pharmacies in your network — before you book, not after the bill.
4.
Manage Payments
Update your payment method, change your billing address, and review your full transaction history.
FREQUENTLY ASKED QUESTIONS
Your digital ID card lives in the Member Portal — you can download it, print it, or share it with a provider's office anytime. Your physical card arrives by mail within 2–3 weeks of your effective date, but the digital version works everywhere the physical one does.
Claims are visible in the Vault Claims Portal, where you can see each claim's status, your Explanation of Benefits, and your deductible progress. For anything that needs a human, Vault Admin Services is at 888-211-5706, Monday–Friday, 8:00 AM–5:00 PM CT.
Search the Multiplan PHCS (now Claritev) network by your provider's name — and call the office to confirm they still participate, since directories can lag. Not listed? Solo is an open-network plan, so you can likely still see them; our network page walks through exactly how.
Your pharmacy benefits are managed by FairosRx. Log in to the FairosRx member portal to check medication coverage, copay tiers, and participating pharmacies — or review the full Prescription Drug Formulary.
Solo Concierge is your first stop for almost everything — benefits questions, payments, plan changes, or just figuring out where to start. Call or text 646-328-6968 or send a request online, Monday–Friday, 9:00 AM–5:00 PM ET. For claims specifically, Vault Admin Services is at 888-211-5706.
Ready to take a look? Your plan is waiting.
This page is for member education and does not guarantee coverage or eligibility. Final eligibility is subject to health questionnaire review and approval. The 2026 Summary Plan Description (SPD) governs all coverage determinations.